North East Medical ServicesPACE Medical Director
Position: PACE Medical DirectorOrganization: North East Medical Services Location: San Francisco, CaliforniaReporting Relationship: The PACE Medical Director reports to the Chief Operating Officer, Diana Kawasaki-YeeWebsite: https://www.nems.org/
The OpportunityNorth East Medical Services (NEMS), one of the largest community health centers in the country targeting the medically underserved Asian population, has initiated a nationwide search for an outstanding physician leader to serve as its Founding PACE Medical Director. The organization is expanding its service footprint by offering a Program of All-Inclusive Care for the Elderly (PACE) beginning January 1, 2021. NEMS PACE will fulfill a growing need in the community by providing a nationally recognized model of care aimed at helping seniors stay within their homes and community as long as possible with dignity and grace.
Reporting to the Chief Operating Officer, the PACE Medical Director is responsible for developing a transformative vision of improved healthcare for participants, collaborating with an interdisciplinary team of caregivers, investing in team development and education across all levels, and striving for a high level of participant satisfaction. S/he will be a key member of the senior management team and will participate in the strategy to achieve overall program goals of growth, financial performance, quality and medical management, and service to the community.
Organization Background/CultureNorth East Medical Services (NEMS) is one of the largest community health centers in the United States targeting the medically underserved Asian population. Based in San Francisco, the non-profit community health center offers comprehensive healthcare services to a variety of patients, a majority of whom are uninsured or low-income. NEMS offers linguistically competent and culturally sensitive healthcare services in many languages and dialects, including Cantonese, Mandarin, Toishan, Vietnamese, Burmese, Korean, Spanish, and Hindi.
NEMS operates twelve clinics throughout the San Francisco Bay Area, with the main clinic located at 1520 Stockton Street in Chinatown/North Beach; seven additional clinics in San Francisco's Chinatown, Portola, Visitacion Valley, Richmond districts and Sunset districts; as well as satellite sites in Daly City and San Jose.
NEMS has over 80 healthcare providers fluent in over 15 languages and dialects who offer a range of medical specialties, including Internal Medicine, Pediatrics, Family Practice, Obstetrics/Gynecology, Dentistry, Optometry, Ophthalmology, Cardiology, and Radiology. In addition, ancillary services such as acupuncture, mental health, podiatry, nutrition, pharmacy, laboratory, and social services strengthen the quality of care that patients receive.
The unique multilingual and culturally sensitive direct service staff allows patients to adequately express themselves in a familiar environment to increase the relevancy and excellence of care they receive. Health education programs, many of which bridge the gap between Western and Asian medical practices, are available at the clinic and through weekly radio broadcasts on local Chinese media. The programs address preventative healthcare education and practices as it relates to the cultural needs of the community.
HISTORYNEMS was founded in 1968 and began serving patients in 1971 in response to the lack of adequate healthcare services for uninsured and underprivileged Asians in San Francisco, taking part in a nationwide movement to establish community-based health centers. Over the last 42 years, NEMS has grown from a small primary care clinic to a large, comprehensive healthcare organization, serving an estimated 250,000 people since its creation. NEMS became a federally qualified health center (FQHC) in 1992 and has received federal funding through the Community Health Centers (CHC) program since inception.
In 1999, NEMS formed a managed care Management Services Organization (MSO) to provide medical services for Medi-Cal, Healthy Families and Healthy Kids patients from the San Francisco Health Plan. NEMS is a major provider for the Healthy San Francisco universal health access program, serving over 25% of all program participants.To meet the growing demands for its services, NEMS opened its first satellite clinic in San Francisco’s Visitacion Valley in 2000. Additional clinics throughout San Francisco and in Daly City and San Jose followed between 2004 and 2012. Today, NEMS operates 12 clinics throughout the San Francisco Bay Area.
NEMS has a long history of collaborating with national, state, and local agencies to build a stronger health care safety net for the medically underserved population in the San Francisco Bay Area. NEMS is an active member of the California Primary Care Association (CPCA), the National Association of Community Health Centers (NACHC), and the Association of Asian Pacific Community Health Organizations (AAPCHO). In addition, NEMS has established formal collaborations with the San Francisco Department of Public Health (SFDPH) and the San Francisco Health Plan (SFHP). As one of the founding members and the largest health center in the San Francisco Community Clinic Consortium (SFCCC), NEMS collaborates with FQHCs, look-alikes, and other clinics on consortium-wide initiatives. NEMS has also worked with Self-Help for the Elderly and Mercy Housing projects including John King Senior Community and Dorothy Day Community to provide health education outreach and screenings to elderly community members. In 2017, NEMS was honored by Supervisor Sandra Fewer (oversees Richmond District (D-I)) at the San Francisco Board of Supervisor’s meeting for NEMS’ exceptional work in the community.
Due to the growing number of elderly patients at NEMS, the organization developed services for senior patients focused on improving access to medical and dental appointments and decreasing wait times to pick-up their pharmacy prescriptions. NEMS also provides care coordination through the Chronic Care Management (CCM) services for its senior patients. NEMS offers a robust health education program that is utilized by many elderly patients. In 2018, NEMS delivered over 350 workshops, classes, and presentations, including over 250 one-hour long physical activity classes. Health education workshops include a wide range of topics, varying from stroke prevention, the aging spine, age related eye disease, to drug safety and healthy eating. Recreational activities targeting those with limited mobility are also provided throughout the week, such as seat exercise, Tai Chi and cooking classes.
AWARDS AND RECOGNITION
MISSION, VISION AND VALUES
Our Mission: To provide affordable, comprehensive, compassionate, and quality healthcare services in a linguistically competent and culturally sensitive manner to improve the health and well-being of our community. Our Vision: To be a premier community health center offering a comprehensive array of high-quality healthcare services and improving the health status of the communities we serve. Our Values:
ABOUT PACEThe PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in the community whenever possible. PACE is an alternative to nursing home care and – through an interdisciplinary care team (IDT) of physicians, nurse practitioners, nurses, social workers, therapists, van drivers, and aides – coordinates and provides preventive, primary, acute, and long-term care services, so older individuals can continue living in the community.
PACE began in 1971 in San Francisco as a noble idea by Dr. William Gee and social worker Marie-Louise Ansak to design a comprehensive system of health and social care that allowed people to receive care while living at home. Today, that idea has expanded into a nationally replicated, federally funded program. Currently, there are 131 PACE programs operating 260 PACE centers in 31 states helping elderly individuals maintain their independence, dignity, and quality of life.
Each PACE provider delivers a full range of health and long-term care services, including hospital, emergency, and nursing home care. Once enrolled in PACE, the amount you pay each month will not change no matter what care and services a participant might need. There is never a co-pay, deductible, or coverage gap. The program provides all the care and services covered by Medicare and Medicaid, as authorized by the interdisciplinary team, as well as additional medically necessary care and services not covered by Medicare and Medicaid.
ServicesDelivering all needed medical and supportive services, a PACE program is able to provide the entire continuum of care and services to seniors with chronic care needs while maintaining their independence in their home for as long as possible. Services include the following:
PACE also includes all other services determined necessary by a team of healthcare professionals to improve and maintain a participant’s overall health.
NEMS PACENEMS has engaged key providers and community stakeholders in San Francisco to support and endorse their establishment of a PACE program to serve San Francisco. Some of the providers and community stakeholders that have provided support include:
NEMS PACE offers a variety of services, with many of them provided onsite in a welcoming, bright space with beautiful greenery and artwork throughout. The newly constructed PACE Center in an area of San Francisco where approximately forty (40%) percent of the projected PACE eligibles reside, and comes equipped with its own physical therapy room, private showers with heated floors and towels, a medical clinic, a dental clinic, a kitchen where meals are served, laundry services, staff offices and a conference room. The Center can accommodate a maximum census of 160 participants and an average daily attendance of 85 participants once capacity is reached.
To qualify for NEMS PACE, an individual must:
Position SummaryThe PACE Medical Director is responsible for the management and oversight of the physicians, physician extenders, pharmacists, and other staff assigned to his/her team. The PACE Medical Director oversees the clinical care provided by the NEMS PACE program and ensures quality clinical service delivery to PACE participants. The PACE Medical Director is also responsible for overseeing clinical service contracts for the PACE program.
It is expected that the PACE Medical Director will spend approximately 50% of his/her time overseeing administrative responsibilities and the remaining 50% focused on part-time clinical practice.
Qualifications, Knowledge & AbilitiesIdeal candidates will have a minimum of five years as a practicing clinician and five years of physician leadership experience (i.e., Chief Medical Officer, Medical Director, or Program Director). Demonstrated experience in program development and community relations for the elderly population also preferred. This is a startup infrastructure with mature organizational resources and support, and therefore this person must demonstrate an entrepreneurial mindset as well as an ability to work across the broader organization.
Additional qualifications and characteristics include:
Education and Training
For Inquiries and Applications:Jason.Barton@KornFerry.com