If you are a nurse manager, and you are compassionate about nursing ChristianaCare HomeHealth is the place for you! Our highly skilled staff can assist with many different facets of medical care. We work with families and their loved one's doctor and other health care providers to build a care plan that will meet their needs. Please see our video, by clicking this link, for a glimpse of what it means to work at ChristianaCare HomeHealth: https://youtu.be/OEVadkUrte8 .
We are currently seeking a Full Time Referral Service Manager. This person provides accountability and responsibility for excellence in the operational office setting and clinical practice of care transitions in an ANCC Magnet(r) designated Christiana Care Health Services area. The Referral Service Manager is responsible for managing patient referrals from hospitals and other referral sources to ensure a smooth transition of care for patients being admitted to Christiana Care HomeHealth. The successful candidate will work the hours of 8am - 4:30pm. Will require an occasional weekend and holiday shifts, as well as some on call shifts.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Demonstrate knowledge and skills necessary to provide care to adolescent, adult and geriatric patients
Develops and maintains methods and processes to ensure exceptional patient satisfaction and customer experience
Routine supervision of approximately 20 HomeHealth clinical and non-licensed professionals
Providing clinical record documentation review, case conference and patient rounding to establish visibility, teamwork and monitoring performance
Supports and communicates system-wide and agency based Performance Improvement initiatives
Promotes the autonomy of the clinical staff, encouraging independent decision making and problem solving
Responsible for service recovery and analyzing gaps in quality of care transitions
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor's Degree in Nursing required; Master's Degree preferred and must agree to complete within 3 years of start
RN licensure in State of DE, or an appropriate compact license
3 years of management experience or demonstrated progressive leadership development
2-3 years of Home Health/Hospice, or Case Management experience
About Christiana Care Health System:
ChristianaCare is one of the country's most dynamic health systems, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. Christiana Care includes an extensive network of outpatient services, home health care, medical aid units, three hospitals (1,227 beds), a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women's health. We rank 21st in the nation for hospital admissions and 6th for admission of stroke patients. Christiana Care is a not-for-profit teaching health system with more than 260 residents and fellows. We are continually ranked by US News & World Report as a Best Hospital.
With our unique, data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care!
Working for Christiana Care offers the best of urban and suburban living with multiple housing options, excellent restaurants and entertainment venues, quality public and private schools and a short driving distance to popular Delaware and New Jersey beaches. The location provides easy access to Washington, DC, Philadelphia and New York City - all within a short drive or train ride from Newark, DE.