POSITION SUMMARY Provides coordination and administrative support for all aspects of the patient experience from initial point of contact to post-operative follow-up. Responsible for facilitating a high level of patient experience for Paley Institute International, including but not limited to, building relationships with patients, problem solving in partnership with leadership, ensuring all medical information is available to patients and their families, coordinating with external providers, as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES Coordinate all aspects of patient care including but not limited to:
Serve as the patient family liaison during appointments, surgeries, and consultations, including services such as interpretation, coordinating transportation and providing information for local housing optionsAccurately collects and enters all necessary patient information including but not limited to:
Accurately collects and enters all necessary patient information including but not limited to:
Coordinate information sharing with respective internal and external stakeholders
Support strategic institute initiatives to improve patient care including but not limited to research, patient education, relationship building, etc.
Other duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The list below is representative of the knowledge, skill and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.