CORS Program Manager - Role Description

Your Role:
The Vanderbilt Center for Patient and Professional Advocacy (CPPA) is focused on making medicine kinder, safer, and more reliable through preeminent programs in education, research and service that foster professional accountability and risk prevention.

The Program Manager role serves as a liaison between CPPA faculty, staff, and leaders at academic and regional health systems across the nation. The ideal candidate is comfortable communicating with physician, nursing & executive leaders. They have excellent communication skills, can successfully multi-task, and have the ability to meet daily contractual obligations in a high-paced, complex environment. The candidate shows proficiency in Microsoft Office suite, and is able to make data-driven decisions in collaboration with team members.

Work Schedule:

Normal daytime business hours; Remote work options available

Department Summary:
The VUMC Center for Patient and Professional Advocacy (CPPA) provides education, research, data, tools, and effective processes for promoting professional accountability for our clients throughout the United States and abroad. CPPA has partnered with more than 180 health systems and provides tools and processes for nearly 86,000 healthcare professionals through our programs. CPPA is dedicated to supporting our clients' core values and professional expectations as the foundation for safe, quality healthcare, and high reliability.

View how Vanderbilt Health employees celebrate the difference they make every day:

Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

VUMC Recent Accomplishments

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

VUMC Recent Accomplishments

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

* US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children's Hospital at Vanderbilt named as one of the Best Children's Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.

* Healthcare's Most Wired: Among the nation's 100 "most-wired" hospitals and health systems for its efforts in innovative medical technology.

* Becker's Hospital Review: named as one of the "100 Great Hospitals in America", in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.

* The Leapfrog Group: One of only 10 children's hospitals in the to be named at Leapfrog Top Hospital.

* American Association for the Advancement of Science: The School of Medicine has 112 elected fellows

* Magnet Recognition Program: Received our third consecutive Magnet designations.

* National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement

* Human Rights Campaign Healthcare Equality Index: 6th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality

JOB SUMMARY:
Plans, develops and executes ongoing program(s) that impacts a significant segment of the organization under occasional guidance.


KEY RESPONSIBILITIES:

• Independently creates, coordinates and executes the CORS Program for established partner sites
• Independently manages transition of the CORS Program to launch at new partner sites
• Develops process efficiencies and data automations
• Provides training and guidance for individuals supporting the CORS program
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Description of Key Functions

Key Function 1

Independently creates, coordinates and executes the CORS Program for established partner sites

• Daily contact with site leaders, committee co-chairs, support staff, key players to the success of the program
• Conducts monthly meetings with the PARS Program Manager and Faculty for each assigned partner site to share information, problem solve concerns and ensure fidelity and coordination of the programs
• Daily contact with CPPA faculty to review reports/intervention materials
• Reviews & sends CORS reports in secure manner to partner site on daily or weekly basis; materials include confidential co-worker observations reports, data summaries and status updates.
• Provides ongoing feedback to site leaders regarding efficacy of the program through tracking of volume, messenger activity, single report statuses, and intervention deliveries.
• In conjunction with faculty site leader, analyzes content of folder intervention materials to ensure quality and accuracy.
• Reviews & sends folder intervention materials to partner side on an as-needed basis; materials include portfolio of confidential reports and aggregate comparison data, as well as instructions for messenger and operational team.
• Provides progress reports and summary data for clinician type and location subgroups, to be presented at the annual PARS/CORS site visit
• Completes multiple special data requests from partner site leaders in an effort to support the CORS program at their institution. Often requiring extensive research and collaboration with data team colleagues.
• Attends virtual site visit meetings related to the CORS program

Key Function 2

Independently manages transition of the CORS Program to launch at new partner sites

• Partners with CPPA Faculty, Sr. Program Manager, and Data Analyst for the successful launch of the CORS program at a new partner site
• Weekly Maintains weekly contact with site leaders, committee co-chairs, support staff, key players to the success of the transition.
• Manages checklist of essential elements required for Phase 3 launch which includes, but is not limited to: identifying key leaders, acquiring policies, reviewing current processes, and providing best practices for data capture and management.
• Provides orientation and training for the client's committee chairs and operational support, reviewing daily workflow, report types, and data summaries.
• Manages data transfer test runs
• Develops documents for Phase 2-3 transition such as task description of operations coordinator, and customized infrastructure development timelines.

Key Function 3

Develops process efficiencies and data automations: 5% of effort

• Partners with data team members to automate manual processes by identifying opportunities for efficiencies, mapping out current processes, suggesting improvements, and testing data solutions.
• Partners with members of the CORS team, faculty team, and PARS PM team to identify opportunities for process efficiencies, develops standard operating processes and implements in conjunction with team members and manager.

Key Function 4

Provides training and guidance for individuals supporting the program: 5% of effort

• Provides program orientation to new team members
• Provides training and guidance to Associate Program Managers through client orientation, guidance on in developing summary data materials & site visit materials, folder review training, and guidance in client communications and task management.