CAREER CENTER

ROLE OVERVIEW:

• To enhance the quality and integrity of patient care through effective acquisition and management of psychiatric clinicians (incl. Regional APRN Director), Implementation of the organization???s clinical goals, procedures, protocols, and workflows in accordance with the Mission, Vision and Values for their designated region & clinical risk management, compliance, and quality control.

DUTIES & RESPONSIBILITIES:

• CLINICAL OVERSIGHT
• Clinical Expertise: Offers clinical expertise to psychiatric clinicians and Regional APRN Director to enhance patient care
• Clinical Standards and Policies: Implements and adheres to national clinical policies through local procedures/workflows; evaluates national policy against local/state regulations and escalates to National team for exception (includes collaboration w/CMO org on input for national P&P and regional implementation of finalized regional P&P ensuring compliance with Federal and State regulations, payor requirements (as understood via payor contract visibility), community practice standards and professional ethics; unable to develop clinical policies and standards.
• Quality Control, Risk Management, and Compliance: Conducts chart record reviews (at frequency set by national team) and provides coaching and education, as needed; Investigates adverse clinical events; Prompts investigation and resolution to manage patient complaints regarding clinical/clinician issues (excludes billing or financial complaints); Analyzes and identifies medical issues/risk and takes prompt measures toward rectification; flags and escalates potential legal issues to National Clinical Integrity team and/or Regulatory/Compliance team (refer to ???Escalation Document???); responds to Critical Incidents as per Critical Incident Policy.
• Clinician training: trains clinicians and Regional APRN Director on updates to coding and compliance standards.
• Peer Consultation: enables weekly or as needed peer consultation forum of patient cases (Consult Lunches) to solicit input, support, and/or share learnings, led by RMD, all region psychiatric clinicians welcome; clinical multi-disciplinary lunches, as needed.


• CLINICAL DELIVERY - Approximately 88% percent of the role.
• Case load: Maintains a caseload in accordance to available non-admin time (i.e. ???Director first, Provider second???).
• Coverage: Coordinates coverage when a clinician is out for unexpected, extended absences???e.g., maternity leave, departures, sick.


• MANAGERIAL & ADMINISTRATIVE - Approximately 12% percent of the role.
• Performance Management: Provides general management and oversight of psychiatric clinicians and Regional APRN Director, inclusive of personnel actions; In conjunction with HRBP, establishes benchmarks and metrics to develop regular performance reviews, accurately evaluating provider performance and assessing clinical competency; may include verbal or written warnings, customized intervention, coaching, performance improvement plans, and termination.
• Regional APRN Director Span-of-Control: manages and ensures compliance of Regional APRN Director span-of-control, admin time & caseloads to standards and expectations set by National Clinician Leadership Team.
• Key contact and escalation education for clinicians: As coordinated/standardized with the Executive Leadership Team, educates psychiatric clinicians on whom to go to for what (including clinical and non-clinical issues including help desk/service desk), and escalation guidelines for when needed.
• Clinician Issue-Resolution & Retention: communicates weekly w/Operations Manager/Director to flag issues related to clinician dissatisfaction; meets weekly with the Medical Services Manager (if applicable) to review prior authorization workflow, prescription workflow, and any related issues, etc.; Touch base regularly with strong performers to solicit feedback, mentor, engage (e.g., educate on career progression paths).
• Staffing & Utilization: Partners with Practice Ops to address goals for psychiatrist clinician starts, total visits, and total utilization; monitors scheduling and psychiatrist availability across sites; forecasts regional psychiatrist clinician needs (incl. APRN supervision & coordinating with Regional APRN Director as applicable) and develop plans accordingly.
• Medical standing meetings: Monthly, meet with clinicians (joint psychiatrist/APRN meeting) to review policy, regulatory, and practice updates w/clinicians, and solicit clinician feedback; Attend bi-weekly National Medical Leadership meetings to review policy and regulatory updates w/National Medical Leadership team, and provide feedback to National Medical Leadership team.
• Clinician Hiring, Onboarding, Training, and Productivity (De Novo/Acquisition/Existing): Leads/owns psychiatric clinician recruiting (hiring needs, interviewing, and hiring decisions), and leads Regional onboarding and training on state specific policies and regulations; Support new clinicians and Regional APRN Director with ramping.
• Reporting: Reports key performance metrics regularly to Division leadership in accordance with the company???s strategies and processes.

EDUCATION & EXPERIENCE REQUIRED:

• M.D. or D.O. required.
• 4+ years of residency training.
• 5+ years of relevant clinical work and leadership experience.
• Current, unrestricted Virginia license, active DEA registration, and applicable board certification.
• Familiarity with the Principles of Medical Ethics of the American Medical Association and the Principles of Medical Ethics with Annotations Especially Applicable to Psychiatry.
• Ability to lead, supervise and collaborate cross-functionally.
• Ability to work independently and as a team member.
• Ability to provide formative feedback.
• Extremely strong clinical skills and knowledge of licensure requirements.
• Significant problem-solving capability.
• Strong communication skills, both written and verbal.
• Excellent time management skills.
• Attention to detail.
• Self-motivated and able to adapt to changes.

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About LifeStance Health

At LifeStance Health, we strive to help individuals, families, and communities with their behavioral health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in behavioral health. Thank you for taking the time to explore a career with us.   As the fastest growing behavioral health practice group in the country, now is the perfect time to join our clinical team!     About LifeStance Health: LifeStance is a national provider of behavioral healthcare services focused on evidenced-based, medically driven treatment services for children, adolescents and adults suffering from a variety of mental health issues in an outpatient care setting, both in-person at its 400+ clinics nationwide and through its digital health telemedicine offering.   At LifeStance, patient care is paramount – the driving force in everything we do. LifeStance is committed to state-of-the-art clinical excellence, to partnership and collaboration with other treating health care providers to ensure continuity of care, to utilization of data to individually tailor services for continual improvement in outcomes, and to empowering patients to make informed choices and... help them achieve their goals. This is offered in a compassionate and safe environment that provides education, support, and best practices in integrated care.   LifeStance employs 4,000+ psychiatrists, psychologists, nurse practitioners, and licensed therapists to provide comprehensive mental health treatment services for patients of all ages. Every LifeStance team member is dedicated to providing the utmost in compassionate care and treatment to serve the specific needs and concerns of each individual patient.   To learn more, please visit www.LifeStance.com.   LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees.

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